#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
על מה דוח זה?
מה קרה? אנא בחר מהרשימה מטה
מה קרה? אנא בחר מהרשימה מטה
בבקשה בדוק אם יש כבר דוח על אותו נושא
אם כן, הצביעו בעד הדיווח הזה, דיווחים עם הכי הרבה קולות נחקרים ראשונים
| # | Status | Votes | Game | Type | Title | Last update |
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תיאור מפורט
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• אנא העתק/הדבק את הודעת השגיאה המופיעה במסך, אם יש כזו.
Unknown email address when trying to recover the password for my account.
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• בבקשה הסבר מה רצית לעשות,מה עשית ומה קרה
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • מה הדפדפן שלך?
Google Chrome v97
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• בבקשה העתק והדבק את הטקסט המוצג באנגלית במקום בשפה שלך. אם יש לך צילום מסך (מומלץ) אתה יכול להשתמש ב Imgur.com כדי להעלות אותו להדביק קישור לכאן.
Unknown email address when trying to recover the password for my account.
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• האם טקסט זה זמין במערכת התרגום? אם כן, האם היא תורגמה במשך יותר מ -24 שעות?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • מה הדפדפן שלך?
Google Chrome v97
-
• אנא הסבר את ההצעה שלך במדויק ותמצית כדי שיהיה קל ככל האפשר להבין למה אתה מתכוון.
Unknown email address when trying to recover the password for my account.
• מה הדפדפן שלך?
Google Chrome v97
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• מה הוצג על המסך כאשר נחסמה (מסך ריק? חלק ממשק המשחק? הודעת שגיאה?)
Unknown email address when trying to recover the password for my account.
• מה הדפדפן שלך?
Google Chrome v97
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• איזה חלק של הכללים לא היה מכובד על ידי עיבוד BGA
Unknown email address when trying to recover the password for my account.
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• האם אפשר לראות את הפרת החוק בשידור החוזר? אם כן, באיזה מספר מהלך?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • מה הדפדפן שלך?
Google Chrome v97
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• מה היה המהלך במשחק שרצית לבצע?
Unknown email address when trying to recover the password for my account.
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• מה ניסית לעשות שגרם לפעולה הזו
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• מה קרה כאשר את/ה מנסה לעשות את זה (הודעת שגיאה, הודעת פס סטטוס משחק, ...)?
• מה הדפדפן שלך?
Google Chrome v97
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• באיזה שלב במשחק הבעייה קרתה (מה היו ההוראות הנכונות)
Unknown email address when trying to recover the password for my account.
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• מה קרה כאשר את/ה מנסה לבצע פעולת משחק (הודעת שגיאה, הודעת פס סטטוס משחק, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • מה הדפדפן שלך?
Google Chrome v97
-
• אנא תאר/י את הנושא המוצג. אם יש לך צילום מסך (מומלץ) אתה יכול להשתמש ב Imgur.com כדי להעלות אותו להדביק קישור לכאן.
Unknown email address when trying to recover the password for my account.
• מה הדפדפן שלך?
Google Chrome v97
-
• בבקשה העתק והדבק את הטקסט המוצג באנגלית במקום בשפה שלך. אם יש לך צילום מסך (מומלץ) אתה יכול להשתמש ב Imgur.com כדי להעלות אותו להדביק קישור לכאן.
Unknown email address when trying to recover the password for my account.
-
• האם טקסט זה זמין במערכת התרגום? אם כן, האם היא תורגמה במשך יותר מ -24 שעות?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • מה הדפדפן שלך?
Google Chrome v97
-
• אנא הסבר את ההצעה שלך במדויק ותמצית כדי שיהיה קל ככל האפשר להבין למה אתה מתכוון.
Unknown email address when trying to recover the password for my account.
• מה הדפדפן שלך?
Google Chrome v97
היסטוריית דיווחים
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
הוסף לדוח הזה
- מספר שולחן/מהלך אחר
- האם לחיצה על F5 פתר את הבעיה?
- האם הבעיה הופיע כמה פעמים? בכל פעם? באופן אקראי?
- אם יש לך צילום מסך (מומלץ) אתה יכול להשתמש ב Imgur.com כדי להעלות אותו להדביק קישור לכאן.
